Suspension Appeal Service for Amazon

If you're selling on Amazon, Account Suspension is your biggest obstacle. Once you receive that dreaded notification, you need to act on this and do it fast. However, given how tricky suspensions are, you can't afford to make mistakes. You need to reinstate your seller central account quickly and resolve the issue. Sapient Commerce provides the best suspension appeal service for Amazon that helps sellers prepare for the unexpected or resolve Amazon account suspension and avoid losses in time, money, and effort.

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Avoid Amazon Nightmares: Lessons from Our Amazon Suspension Appeal Service.

Learn how to effectively handle an Amazon account suspension. Safeguard your Amazon seller account and ensure smooth business operations on the platform.

Secure Your Growth with our Amazon Brand Protection Services .

Suspension Protection Program

Sapient Commerce's suspension protection program is like buying insurance for your Amazon seller account. We actively monitor your account performance for items that may trigger the suspension system and act immediately to help you reinstate your listing or account when it's unpreventable. Our Amazon Experts team will draft your appeal letter and plan of action to give you the best chance and fastest resolution. We know what the Amazon Performance Team is looking for and have a high success rate with our existing clients.

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Expect the Unexpected

We understand how catastrophic and unexpected an Amazon suspended account can be to your business. For most eCommerce sellers, Amazon is the largest and highest-earning sales channel, and it's detrimental to any merchant participating in the marketplace if their Seller Central account is suspended from it. It's not a matter of whether or not your seller account will go through account suspension but when it will happen.

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Expect the Unexpected:

There are numerous reasons why Amazon suspends your account or product listings.

Multiple Amazon seller accounts

Listed against Amazon condition guidelines

Reportedly selling an inauthentic item

Reportedly selling a counterfeit item

Neglected negative performance notifications/performance metrics

Product safety complaints from customers (or competitors)

Restricted images or copy on detail page (listing)

Used item sold as new

Not as advertised refund reasons from customers

Expired items

Restricted product

Order defect rate too hig

High negative customer experience rating (NCX)/Negative feedback

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Spare yourself the stress

Most of the listing suppression or suspension triggers are out of your control and generally triggered by external factors. When this inevitable situation arises during your Amazon selling journey, individual and very specific actions must be taken to resolve this issue to avoid substantial financial losses and a negative brand reputation. For those lucky enough to have avoided this, it becomes a frantic stressful struggle to put all the pieces together when it does happen. We can help you at Sapient Commerce.

Account Suspended? Call Us Now!

Our Suspension Appeal Service for Amazon Covers:

Account Creation Failure

Seller accounts can get suspended right at the first step—during account creation. Before you begin, allow our team to assist you, from getting verified to setting up your account and listing so that you can start selling quickly.

IP Complaints Resolution

Copyright, trademark, and patent violations not only take away your Amazon selling privileges, but they also have legal implications.

If you have received a notice of IP rights infringement from Amazon, we have a team of skilled IP lawyers who can get the complaint withdrawn and appeal to Amazon Legal so that you can get your account reinstated.

Poor Seller Performance

Amazon puts sheer focus on customer service, so poor seller performance can get your account suspended.
You may be suspended for the following:

• Order Defect Rate Above 1%
• Late Shipment Rate Above 4%
• Pre-Fulfillment Cancel Rate Above 2.5%

Get yourself an Amazon seller account reinstatement service. Our team of experts will help you create an effective appeal with a plan of action, ensuring Amazon that your seller metrics will stay within acceptable limits.

Brand Protection

With the rise of counterfeiters and hijackers, it's necessary to set up all measures to protect your brand. Let our team do the work for you. We'll help you file for copyright, trademark, and patent applications for your brand.

If you've spotted unauthorized sellers in your brand listing, we'll work closely with you to get rid of hijackers and regain control of your listing. From evaluation, drafting cease and desist letters, and filing for reports of infringement to setting up preventive measures, we'll be with you all throughout the process.

Violation of Amazon Policies

Suspension due to a violation of Amazon policies is often vague, so sellers are usually clueless about how to fix the problem.
One of the following may be the reason for your suspension:

• Account Verification
• Multiple or Related Accounts
• Seller Identity
• Forged or Manipulated Documentation
• ASIN Creation
• ASIN Variation
• Review Manipulation
• Selling Restricted/ Prohibited Items

Get help from our team of professionals. We'll do an in-depth review of your account to identify the main issues, prepare a corrective action plan, and set up procedures that ensure your account stays active, all without having to resort to an Amazon seller’s lawyer.

Recovery of Damages

Falsely accused of selling counterfeit products? Let us help. Our legal experts will help you file legal claims and recover damages from brands that filed false complaints.

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October 4, 2023

Issues With Your Inventory? Get to Know Amazon Removal Orders Here

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Last updated on October 4th, 2023 Written by Ken ZhouStruggling with inventory issues on Amazon's vast marketplace? You’re far from alone. Excess stock, defective products, or slow-moving items—they can be a real headache. But what if there was a way to avoid extra costs and make room for more profitable items? Enter the Amazon Removal